Ongoing Support

Ops & Tech Helpdesk

Team members get “How do I…?” questions answered quickly about almost anything tech related.

This core part of our service ensures that anyone at your organization gets quick and friendly help with anything having to do with technology. Your Operations and Technology teams can focus on bigger-picture work, strategy, or the type of urgent requests that outside help can’t assist with.

• ActionKit and Action Network questions
• Slack, Zoom, and productivity software help
• Email targeting and formatting troubleshooting
• General tech how-to support for all team members

Onboarding & Training

New team members introduced to your tech in no-pressure trainings, while current staff level-up with on-demand sessions.

A great first few days and weeks with your organization is one of the most important things you can do for team member retention. We’ll hold your new team member’s hand through each step of the process and ensure they get answers to all their questions right from the start.

• ActionKit 101 – Getting Started
• ActionKit 201 – Campaigner tools
• Petition delivery tool deep-dive
• A/B testing on pages and mailings
• Intro to Slack, Trello, Notion, Gmail

Digital Security

Auditing & monitoring of org security, along with training and support for your password-fatigued staff.

Progressive organizations know better than most how important it is to manage the risks to your tools, your staff, and your reputation in the face of political opposition. We help your team integrate digital security into your culture without it being a monumental challenge.

• Team training on digital security best practices
• 1Password setup, training, and ongoing user management
• Security helpdesk for team members
• Recommendations for top-level process and technology improvements

Campaign Loading

Landing pages and email outreaches set up, proofread and checklisted for a perfect launch every time.

Our concierge service helps your team get more campaigns out the door. Campaigners fill out a simple doc with their content, and our team loads it into ActionKit — setting up pages and mailings, performing QA checks, proofreading for spelling and grammar, and sending a proof for review.

• Content loaded into ActionKit (pages + mailings)
• Quality assurance on links, targeting, and sharing options
• Spelling and grammar proofreading with suggested edits
• Proof sent to campaigner for final review
• Optional scheduling and rollout with winning subject line

Petition Deliveries

We track new campaigns to make sure every one of them is delivered, and optimize your delivery templates.

Have you delivered all the petition signatures you’ve gathered in the last six months? We take the ambiguity out of this process — tracking your new campaigns and setting a deadline for delivering all of them on a regular basis. Campaigners always approve before we deliver to avoid any confusion.

ActionKit Reports

The data you need delivered quickly with reports created on demand.

We take care of simple report requests so you can get the information you need without interrupting deep focused work elsewhere.

• “How many members do we have in Arizona?”
• “Is Sunday a bad day of the week to send emails on?”
• “How many people have taken action on pages tagged with Immigration?”
• “What’s the total of donations we’ve received since the beginning of the year?”